November 2016 November 20 1 6 9
Rob DeCleene addresses delegates as Becky Fletcher looks on at Visit South Bend Mishawaka's luncheon.
Jonathan Howe, a travel industry attorney,
warned attendees about what's in the con-
tracts they sign. He said it is crucial to read
contracts entirely and understand everything
"My simple definition of a contract is that
it's 'a self-inflicted wound,'" said Howe. "You're
totally at the mercy of what you put on paper.
When you ask some people, 'What did you
mean by this?' they'll look at you and say,
'You're the first person to ask me that.' That's
a red flag."
James Spellos of Meetings U discussed hot
technologies anyone can use in their meet-
ings or businesses. Although some people are
resistant to new technology, he said, more
keeps arriving every day. Spellos said some
emerging mobile and social technologies
include blended and virtual reality, wearable
tech devices and artificial intelligence.
"All these things push the envelope and go
way beyond just having a cool phone with a
great app," he said. "You need to know what
you can do to differentiate yourself and your
"You should have already embraced social
media by now. Change is tough, but you've
got to push through," he said.