Meeting planners should inspect VIP meeting venues personally before the event to make sure everything is in order.
have to refund the extra tickets.
Many VIPs expect the same thorough service. Whether it involves transportation or food
service or necessities like an ATM or a public phone, planners should always check on avail-
able resources throughout the planned program.
"You can book them a room at the glitziest resort, but if the Wi-Fi doesn't work, then you're
in trouble," said Miller.
As another example, Miller recalled how Nelson Rockefeller reportedly never wore a top-
coat, despite living in a northern region of the United States, because he never had to stand in
the cold for more than a few seconds. A car was always ready for him, and planners should
be prepared for their clients as well.
Inspect the Venues in Person
When it comes to reserving lodging or event space, planners should always inspect the site's
amenities in person and speak with the staff to make sure everyone involved is prepared.
"Never book a place you haven't been to," said Miller. "VIPs will not just look at a picture
online or make a phone call; they want someone to personally inspect the hotel."
The same goes for dining. Planners can organize meals as a catered event or reserve a pri-
vate banquet hall at a restaurant. As soon as attendees arrive, someone should be waiting at
the door to escort them to their table, with a waiter ready to serve them.
Even if a venue is just hosting a board meeting, planners should ask the hotel or business
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